| 【商务英语】每天都在写email, 你真的知道怎么写吗？ |
| 添加时间：2017/9/9 14:29:23 浏览次数： |
| 现代商务沟通，用得最多的应该要数email了。 据Radicati Group今年1月发布的一项调查结果显示，至本年度末，全球将有超过37亿的email用户，这意味着世界上54%的人口正在使用email。 这个数字在2009年5月的一份调查中还只是19亿，而在2021年，它将达到史无前例的41亿。 Modern business communication, the most used should be a number of email. According to a survey released by Radicati Group in January this year, there will be more than 3 billion 700 million email users in the world by the end of this year, which means that 54% of the world's population is using email. This figure was only 1 billion 900 million in a survey in May 2009, and in 2021 it will reach an unprecedented 4 billion 100 million. 不过许多用户不只使用一个email帐户，所以事实上，就email帐户而言，它远比使用email的用户数量多得多。 全球每个人平均拥有1.7个email帐户。所有email帐户的总和在2015年时已达44亿，而这个数字在2010年时还只是29亿。email的重要性可从其普及率中窥见一斑。而全球每分钟发出email更是高达2亿多封！ Many users, however, use more than one email account, so in fact, for email accounts, it is far more than the number of users using email. Each person in the world has an average of 1.7 email accounts. The sum of all email accounts reached 4 billion 400 million in 2015, compared with just 2 billion 900 million in 2010. The importance of email from its popularity rate seen in the. And the global email per minute is as high as more than 200 million! 既然大家都在写email，尤其是商务性质的email，它该如何写呢? 在回答这个问题之前，请你认真地想一想，每次当你打开邮箱的时候，你希望看到什么样的email呢？ Since everybody is writing email, especially the business nature of the email, how to write it? Before answering this question, ask you to think carefully, every time when you open the mailbox, you want to see what kind of email? 在商业世界，一封email不仅仅承载着信息传达的使命，它同时也透露出你，发件人，个人的职业素养，以及你所在的公司的形象。 很难想像，一封冗长的、没有排版的且充满了拼写错误的email能够来自一个管理完善的公司，它也不可能出自一位有工作热情并有专业素养的一位高级职员。也许你不信，不过你好好回忆一下你读过的电子邮件吧！ In the business world, a email not only carries the message of communication, it also reveals you, the sender, personal professionalism, and the image of your company. It is hard to imagine that a lengthy, no typesetting and full of misspelled email can come from a well managed company, it is not possible from a working enthusiasm and professional quality of a senior clerk. Maybe you don't believe it, but remember the email you read! 虽然这篇文章是为商务英语学习者而写，不过相关技巧也适用于非英语写作者。 Although this article is written for business English learners, the relevant techniques apply to non English writers. 01. 请写上与邮件内容有关的主题 1 please write the subject related to the content of the message 有的人每天可能要处理上千封email，就算只是点击打开每一封也要花上好几个小时， 不过可以肯定的是他肯定也不会这样做。 忙人是怎么处理邮件的呢？ 看邮件主题！ Some people may have to deal with thousands of email a day, even if they just click on it. It takes hours to open each one, but for sure he won't do it. A busy man is how to deal with the email? Read mail topics! 打开电脑，浏览一下收件箱里的邮件主题，哪个内容是他想看的，或者重要的，他就看哪个，那些不知所云或者根本没有主题的东东，那就在那儿先躺着吧！ Open the computer, browse your inbox, which content is he want to see, or important, he will see which, those unintelligible or no theme Dongdong, there lie the first! 02. 重要的，紧急的邮件，请在主题栏标明 urgent 或者 please respond immediately 2 important and urgent mail, please mark "urgent" or "please respond immediately" on the subject column 既然很紧急很重要，那就要在形式上突出，各种邮箱也都有相应的功能。不过，也不能完全依赖系统，因为系统也可能出错！ 所以除了在形式上突出，也最好在主题栏进行标注。当然，你还可以用其他语言，同时也别忘了写上主题哦！ Since it is urgent and important, it should be highlighted in the form, and all kinds of mailboxes have corresponding functions. However, it is not entirely dependent on the system because the system can also make mistakes! Therefore, in addition to prominent in the form, it is best to mark in the subject column. Of course, you can use other languages, and don't forget to write the topic! 03. 开头有称呼，结尾有结语和签名 3 begins with a name, and ends with a conclusion and signature 即使你和收件人很熟，也请记得讲礼貌! 不知收件人是谁，可以用Dear Sir or Madam. 知道收件人是谁，则用Dear Mr. xxx 或诸如此类。而给公司内部或客户公司里的高管发email， 无论何时都这样地懂礼貌。 Even if you are familiar with the recipient, please remember to be polite and don't know whom the recipient is. You can use Dear Sir or Madam. to know who the recipient is and use Dear, Mr., XXX, or something like that. And send email to executives in the company or inside the customer's company, and be polite at any time. 有开头便有结尾。请在结尾处曙上全名并附上公司的信息，这部分可借由自动签名来完成，如果你还没有自动签名，现在就可以去补上了。 Where there is a beginning, there is a conclusion. At the end of the full name please and attach the information of the company, this part can be controlled by automatic signature to complete, if you haven't automatic signature, you can now go to make up. 04. 邮件发出前请检查拼写和语法 4 check spelling and grammar before sending out the mail 你是不是以为小小的拼写或语法错误不影响理解，所以不重要？ 错！ 拼写和语法错误反映的不只是你的英语水平，它更是你工作态度的表现，是你这个发件人在工作中是否在乎细节的一个体现，毕竟，现在电脑有这么多自动拼写检查软件了，你要么是笨得不知道使用随手可得的科技，要么就是不注重细节，无论哪个原因都说明你不会成为收件人眼里那个优秀的人。你可以不在乎自己是否优秀，但是你在乎你那份得之不易的工作吗？ Do you think it's unimportant that little spelling or grammatical mistakes do not affect comprehension? Wrong！ Spelling and grammar errors not only reflect your level of English, it is your work attitude, this is you whether the sender is a manifestation of the details of the care after all at work, now there are so many computer automatic spelling checking software, you are either stupid do not know the use of readily available technology. Or just don't pay attention to details, no matter what the reason that you won't be the recipient of the best people's eyes. You may not care about whether they are excellent, but you care about your hard work? 05. 邮件内容应做到言简意赅 5 mail content should be concise and comprehensive 你有时间写，可我没有时间读，想让我在最短的时候读懂你的邮件并且回复你想要的信息吗？ 那么请先做到以下两点： You have time to write, but I don't have time to read. Do you want me to read your mail in the shortest possible time and respond to the information you want? Then, please do the following two points first: i. 尽量用简单、短的单词或句子。 比如，在表达同样意思的前提上，用use 而不用utilise. I. try to use simple, short words or sentences. For example, on the premise of expressing the same meaning, use use instead of utilise. ii. 用主动句。 主动句传达的是正能量，而被动句如其名而言就是被动的意思！ 比如： Tom led the meeting. 比 The meeting was let by Tom 要有效得多！ Ii. uses active sentences. The active sentence conveys positive energy, while the passive sentence, as its name implies, is passive! For example, Tom led the meeting. is much more efficient than The, meeting, was, let, by, Tom! 06. 及时回复 6 respond promptly 你是不是那种收到客户邮件就去办事，无论办多久只要事情没有结果就不回复客户的人？你是不是有过盯着电脑等回复然后一直在想‘哎呀，客户怎么还不回我呀’然后在客户回复前几天都忐忑不安的经历？ 如果有，那你就应该意识到问题之所在了。 Are you the one who receives customer mail and goes to work, no matter how long it takes, as long as it doesn't respond to the customer? Have you ever been staring at a computer and have been thinking, "Oh, why didn't the customer return it to me?" and then had an uneasy experience a few days before the customer answered? If so, you should be aware of the problem. 及时回复客户说明你是一个体贴并用心工作的人。如果事情很紧急，你应该一收到邮件就马上回复，即使客户的问题你不能马上全部解答，你也要告诉客户你正在处理他的问题并且尽可能地告诉客户你大概在什么时候能够解决并答复他所提出的问题。即使是不紧急，你也最好是在当天回复客户。 Respond promptly to customer instructions. You are a considerate and attentive worker. If it's an emergency, you should receive a mail reply immediately, even if you can't immediately answer all customer issues, you have to tell the customer you are dealing with his problems and as much as possible to tell the customer you can probably solve and answer his questions at what time. Even if it's not urgent, you'd better respond to customers on the same day. 07. 商务邮件之忌 7, business mail bogey 限于篇幅，我把商务电子邮件中需注意的问题进行简单归纳： In space, I briefly sum up the issues I need to pay attention to in business email: a. 除语法需要的部分，不要用大写，更不要整封邮件都用大写。 你有过被人指着鼻子冲你说'你给我滚开!'的经历吗？ 大写所描写的就是这种粗鲁无礼之举！ A. In addition to the syntax required, do not use uppercase, not to use the whole letter in capitals. Have you ever been pointed at your nose and said "do you piss me off?" This rude act is described in the capitals! b. 不要想当然地以为只有你心中的收件人才看到你的邮件。 人类最大的悲哀就是如此依赖科技却又无法阻止科技出错！你发给Mr. Wong的邮件可能被错误地发到Mrs. Wong的邮箱哦， 而且有可能Mrs. Wong全公司的人都看到了呢！ 所以，不想让Mrs. Wong看到的私人信件就不要发给 Mr. Wong 了吧。 B. don't take it for granted that only the receiver in your heart can see your mail. Humanity's greatest sorrow is that it depends on technology, but it doesn't stop it! The email you sent to Mr. Wong might have been sent to the Mrs. Wong mailbox incorrectly, and it could be that Mrs. Wong's entire company saw it! So don't send personal letters to Mr. Wong that you don't want Mrs. Wong to see. c. 邮件或附件都要使用可打印的排版。客户今天的邮件有很重要的信息，需要打印出来存档； 或者客户发的excel订单要打印出来给财务部。 啪！直接在邮件和附件那儿摁了鼠标，颠颠地跑去拿打印文件。咦，怎么打出来的邮件字体太小根本看不清？ 怎么本来只有一页的订单打成两页？ 这时候的你沮丧吗？想想大boss 或者客户收到你这样的邮件或附件时的感觉吧？如果你想成为一个优秀的商务人，从现在起就把所有的文件排版成可随手打印的格式吧！ C. mail or attachments need to use printable typography. Customer mail today has important information that needs to be typed and archived, or excel orders sent by the customer to be printed to the finance department. Pa! Just press the mouse over the mail and accessories and run around to get the print file. Hey, how can I get the message too small for me to read? Why did the original order of only one page hit two pages? Are you depressed at this time? Think about the feeling that big boss or clients receive mail or attachments like you? If you want to be a good business person, from now on, put all the files in a format that you can easily print! 说了这么多，你觉得你都做到了哪些？ 当然，这还不是全部哦！ Having said so much, what do you think you did? Of course, that's not all! |
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